Best Price Guarantee
Simply put, we will beat any other online delivered price within Australia.
If you find a cheaper delivered price for an identical product we will beat it by 5%.
Before submitting a request to beat a price please read our Terms and Conditions to confirm that your claim qualifies. You can then submit your request by following the Instructions below.
To submit your Best Price Guarantee match request please contact us by email or calling us toll free on 1300 137 670. Please state the following information so we can process your request:
- Our product name, product item number and price.
- Competitors web site address or URL to the product page.
- Competitors item number, product title and other product information such as frame description.
- Your order/receipt number (within 14 days of ordering) if you have already placed your order.
We will do the rest by checking the validity of the claim against the competitor’s web site and applying a discount to beat the competitor’s price by 5% for qualifying orders.
Terms and Conditions
To be eligible for our Best Price Guarantee the following conditions apply:
- Competitor's price must be advertised in Australian dollars (AU$), must be able to be verified online and must be current at the time of verification.
- Our guarantee is to match the delivered price to an Australian delivery address and the total price of the product must include all associated costs including delivery and GST.
- Coupons, rebates, free product offers and other discounts may not apply.
- Posters, prints and canvases must be identical (ie. same size, paper quality, publisher) and framing or block mounting must be equivalent (ie. same finished size, same materials, similar frame, mat and glass descriptions).
- Competitor’s product must be for new product only.
- Guarantee is subject to product availability and discontinued, out-of-print and out-of-stock products do not qualify.
- Guarantee is for a single product and may not apply to multiple product combinations.
- Best Price Guarantee requests must be submitted to us before ordering, at the time of ordering or within 3 days of your order date (we will refund you the difference after approval).
- This guarantee is subject to change and can be withdrawn at any time.
If you are unable to determine that your claim has met these requirements, please contact us for assistance.