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Frequently Asked Questions


Q: How do I find prints?


A: For a detailed explanation on searching or browsing see our First Time Users guide.


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Q: What's the difference between prints and posters?


A: A print (or art print) is typically printed on a thicker, higher grade paper and is often textured. Prints are therefore more expensive than posters.


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Q: How do I add quality framing at online prices?


A: For a detailed explanation on how to choose the best framing options for your print or poster see our Framing To Protect guide.


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Q: What is block mounting?


A: Our block mounting process permanently sticks your choice of print or poster to 20mm thick ‘PictureMount’ Kapa board. This is a durable, light weight board which is easy to handle and hang. This block mounting technique is very popular with our corporate clients, including photographers, who are looking for a cost effective and attractive way of displaying their artworks.
Learn more about block mounting

All work and materials are fully guaranteed, so your satisfaction is assured.


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Q: What forms of payment do you accept?


A: We accept Visa, MasterCard, American Express and Diners Club for online processed transactions. For mail orders we also accept cheques and money orders.


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Q: Is it safe to use my credit card on your site?


A: Yes, shopping at PictureStore is safe and secure. We take the security of your personal information very seriously. We use industry standard encryption technology, digital certificates, authentification and secure commerce servers to protect your information from unauthorised use.


When you process an order with PictureStore all of your personal information, including credit card details, are encoded with 128 bit encryption. Our Web site uses Secure Socket Layer (SSL) encryption technology which creates a secure transaction environment on the Internet. Almost all of today's browsers support SSL technology, including Microsoft Internet Explorer, Firefox, Safari and Chrome. We use a Versisign Secure Site Pro Digital Certificate for our SSL connection.


Remember, in the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.


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Q: Can I order by fax, mail or phone?


A: Yes, PictureStore is happy to receive you order by fax, mail or phone. If you are not comfortable using our secure online payment facility, then you can proceed to the checkout and print the order page and fax it to us on (61 2) 9477 2293.


If you would prefer to pay by cheque or money order (must be in Australian Dollars) please proceed to the checkout, print the order page, complete the relevant details, attach correct payment and post it to:


PictureStore Pty Ltd
PO Box 2115
Hornsby Westfield NSW 1635


If you are posting a cheque or money order we ask that you be patient since we cannot dispatch your order until we have received your cheque or money order and payment has been authorised.


For telephone orders please phone us toll free on 1300 137 670 from 9:30am to 5pm (Sydney time) Monday-Friday.


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Q: How do I know that PictureStore has received my order?


A: You will receive an e-mail confirming your order after you have completed checking out. If you do not receive an e-mail, check that the e-mail address you provided is correct. You may re-confirm your order by sending an e-mail to orders@picturestore.com.au. Please include you order number so we can re-send your confirmation.


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Q: Can I change my order after I have checked out?


A: Yes, simply send an e-mail to us at orders@picturestore.com.au or phone one of our customer service staff on 1300 137 670. You cannot change your order online.


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Q: When can I expect to receive my order?


A: If you decide not to frame your prints we will send them to you via Australia Post parcel service. This will normally arrive within 5 to 15 working days. If you wish, you can have your prints sent express delivery at a small additional charge. If you choose express delivery the print will normally arrive within 1 to 3 working days AFTER the target ship date which is determined by your selection of items.


If you have selected quality framing or block mounting from our interactive framing studio, please allow an additional 5 working days for the framing, block mounting and delivery of your PictureStore print.


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We hope this answers any queries you may have had. If you were unable to answer any of your questions please contact us via:


Email: info@picturestore.com.au
Tel:1300 137 670
Int: 612 9477 2261
Fax: 02 9477 2293