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Payment and Delivery

Payment

When you are ready to check out, you can use any of the following payment options. Please note that all prices are quoted in Australian dollars.


Paying by credit card


The easiest way to purchase is to use your credit card on our secure web site. We use SSL Certified 256-bit encryption to protect your personal information. We accept all major credit cards including Visa Card, MasterCard, American Express and Diners Club.


Phone or fax your credit card details


If you are not comfortable using our secure on-line payment facility, then you can proceed to the checkout, submit your order and print the Tax Invoice page and fax it to us on 02 9477 2293. Alternatively you can phone payment details toll free on 1300 137 670 from 9:00am to 5pm (Sydney time) Monday-Friday.


Post a cheque or money order


If you would prefer to pay by cheque or money order please proceed to the checkout, submit your order, print the Tax Invoice page, attach correct payment and post it to:


PictureStore Pty Ltd
PO Box 2115
Hornsby Westfield NSW 1635


If you are posting a cheque we ask that you be patient since we cannot process your order until we have received your cheque and payment has been authorised.


Delivery


Packaging


PictureStore allows you to purchase pictures framed or unframed. Unframed prints are sent to you rolled in a sturdy mailing tube to protecting against creasing. Framed items, including custom framed prints, block mounts, canvas stretches, are generally flat packed with multiple layers of padding to ensure that your package arrives in perfect condition.



Delivery costs


We offer the following delivery options and all orders are insured for your peace of mind.

  • Standard delivery within Australia is $8.50 for any size poster order (unframed), no tracking available

  • Receipted delivery within Australia is $10.95 for any size poster order (unframed), traceable

  • Express delivery within Australia is $16.95 for any size poster order (unframed), traceable

  • Framed delivery within Australia is $19.95 for any size order, traceable

  • Express framed delivery within Australia is $39.95 for any size order, traceable

  • International delivery - click here


If you select standard delivery your order will normally arrive in 2 to 5 working days AFTER DISPATCH (see product for estimated dispatch time). If you choose express delivery your order will normally arrive in 1 to 3 working days AFTER DISPATCH (see product for estimated dispatch time). PictureStore does not take responsibility for lost items that are not traceable (standard post). Please allow an additional 5 working days for framed orders.


Availability


Due to the large number of items available at PictureStore it is possible your print may not be carried in stock. Many of our products are not carried in Australia and need to be imported. If your chosen print is not available we will notify you as soon as possible.


Framed Orders


If you have selected framing or block mounting from our interactive framing studio we wrap the finished product in bubble wrap and then in impact resistant corrugated packaging which ensures the framed print arrives at your address in the same condition it left us, satisfaction guaranteed. Please allow an additional 5 working days for the framing, block mounting and delivery of your framed print.



What delivery address should I use?


We can send your unframed picture directly to your home or office, almost anywhere in the world. We suggest that you choose an address where someone will be present to receive them during business hours.

If you have chosen PictureStore's quality framing or block mounting service, then you need to select a delivery address where someone will be present to sign for your goods during business hours (we can not deliver framed pictures to PO Boxes).

PLEASE NOTE: Please check all items thoroughly before signing off on a delivery. Picturestore does not have to take responsibility for damaged items as we cannot lodge a dispute with the carrier once signed for.


International Orders


We can even send your unframed prints and posters to selected overseas destinations. Choose your country from the Postage & Handling list at checkout and the appropriate delivery charge will be calculated. Unfortunately we cannot send framed products overseas.


Duties and taxes


You may be required to pay duties and taxes to claim your package. These are determined by the Customs office in your country and PictureStore is unable to control or determine these charges. We encourage you to contact your national Customs office for further information.